Lots of users who start using their first web hosting account, or switch companies, frequently have questions in regards to how particular procedures are completed or experience difficulties when setting up different things such as emails, site settings, etc. That is the reason why, a lot of companies have prepared documentation with common questions and problems so as to help their customers obtain information swiftly and seamlessly. As a result, the help desk team representatives can devote more time to real issues that certain customers may be encountering, as the solution for the minor things will already be available on the web and customers can easily handle them without touching base with the technical support team. Having comprehensive documentation is exceptionally important, especially for new users with no past experience, because the hosting service entails an array of functions and many individuals can become confused about what to do. A good information repository can both help you execute the tasks that you wish and learn how the hosting service works as a whole.

Extensive Online Documentation in Shared Hosting

All shared packages that we offer include an elaborate knowledge base where you can find all you may ever need to know about your hosting account. Whether you’re intending to set up a brand new MySQL database, to redirect a domain name using an .htaccess file or to set up an e-mail account on your desktop PC or feature phone, you can simply read our step-by-step help articles and all the info that you need will be there. When you open a particular section of the Hepsia Control Panel, you’ll see articles that are related to the features that can be accessed through it. In case you prefer to see the entire list of articles and get informed about all the functions that Hepsia is offering, or simply to read generic information about the hosting service, you can browse through the entire knowledge base, which can be accessed through the Help menu in your Control Panel. We’ve tried our utmost best to cover any obstacle that you may possibly bump into, but in case you don’t find the information that you wish, you can always touch base with us, as our client care staff members are working 7 days a week.

Extensive Online Documentation in Semi-dedicated Hosting

The Help section of the Hepsia Control Panel, which comes with our Linux semi-dedicated hosting, will allow you to access the exhaustive online support documentation that we have compiled for you. The articles themselves include generic information about our web hosting services, educational tutorials about the separate functions that you can use, together with troubleshooting guidelines that can help you solve common problems that you may encounter. The topics that we’ve included encompass just about everything, from uncomplicated things such as how to host a brand new domain name in the account, to more elaborate ones such as which SSH commands are allowed on the semi-dedicated servers. Relevant articles about the features of a specific Control Panel section will always be available on the right side of the page that you’re on, while the entire article collection is accessible through the all-inclusive Help section.