In case you’ve bought a hosting package and you’ve got some inquiries in regards to a given feature/function, or in case you’ve run into some issue and you need help, you should be able to touch base with the respective support team. All hosting companies use a ticketing system no matter if they provide other ways of contacting them along with it or not, because of the fact that the quickest way to handle an issue most often is to submit a ticket. This method of correspondence makes the responses exchanged by both sides easy to follow and allows the client support staff members to escalate the problem in the event that, for example, a server administrator needs to become involved. In the general case, the ticketing system is not directly linked to the hosting space and is part of the billing account, which suggests that you must use at least 2 different accounts to touch base with the tech support staff and to actually manage the hosting space. Constantly switching between different accounts can often be a headache, not to mention the fact that it requires a very long time for the majority of hosting providers to reply to ticket requests.

Integrated Ticketing System in Shared Hosting

With a shared hosting from our company, you won’t ever have to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can easily access any trouble ticket whilst browsing through your website files or modifying various account settings. The ticketing system is being closely monitored 24-7 by our client care team members and the ticket response time is no more than 60 minutes, but it seldom takes more than 20 minutes to receive support. In contrast to other providers, we do not charge extra for using the ticketing system, so you can touch base with us as often as you like and request info regarding any billing or technical problem. Furthermore, you can read a variety of educative articles, which will help you tackle the most commonly met issues on your own.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it is far more efficient to manage everything in one location, which is why we have integrated a support ticket system into the custom Hepsia Control Panel, which comes with each semi-dedicated server account. This will allow you to handle the communication with our client service staff together with your account, which goes to say that you will not have to remember additional logon credentials for some other system. You will be able to open a new ticket or to check the status of an old one with no more than several clicks of the mouse whilst you are browsing the files hosted in your account. In addition, you can go through older tickets using a smart search box or check applicable knowledgebase articles, which offer solutions to common complications. The inbuilt ticketing system is closely monitored 24x7x365 with the maximum ticket response time being only sixty minutes, so there will always be someone to assist you.