A live chat is one of the many channels of communication supplied by some web hosting suppliers as a part of their support service. Depending on the service provider, the chat can be used for billing, pre-sales and/or tech support. This method of contact is faster than a support ticket and it makes it less likely to misunderstand or misspell something compared to a telephone call with an agent. What's more, if the trouble that you have needs some time to be reviewed and resolved, you'll be able to do something else at the same time rather than just waiting, like you would have to do when you call. Also, you can use a live chat assistance service without spending a dime as long as you have world wide web accessibility even when your hosting provider is located in another country and they do not have a local phone number you can call.

Live Chat Support in Shared Hosting

As part of the support services that we provide for all our shared packages, we now have live chat support that is available every single day, even on holidays. You're able to get in touch with us regardless if you already own an account or not, because we will support you with all kinds of things, ranging from supplying you with basic information about our solutions in case you are not a customer yet and you're thinking about obtaining one of the packages, to assisting you with setting up an email account in an email client. Some problems are more complex and time-consuming, which means that you'll have to take advantage of the ticketing system which is integrated in our Hepsia web hosting Control Panel, but we can save you precious time and assist you in real time on the live chat for quite a lot of things.

Live Chat Support in Semi-dedicated Hosting

We offer live chat support as a part of our services, therefore any time you have any kind of questions about our Linux semi-dedicated hosting, you are able to contact our customer support team at any time no matter if you've already purchased your account or not. In general, the chat service is intended for pre-sales, billing and common questions and problems, yet we are able to help you with many technical questions too. We can help you select the right package for your sites in case you don't have an account yet, we can reply any kind of billing questions or issues you could have or we can help you with setting up your new e-mail address on your computer or smart phone - all the abovementioned will be done quickly as our live chat service is online all the time, every day. No matter when you need assistance, you are able to talk to a representative and save considerable time.