One-Hour Response Guarantee in Shared Hosting
In case you are using one of our shared packages and you have a question or stumble upon some difficulty, you can contact us 24-7 by opening a support ticket or by writing an email and we promise that you will receive a reply in no more than 60 minutes. In case the issue can be solved, we’ll do it before we respond, whilst in case there is something that you need to do on your end, we will supply you with all the needed info – what settings to check, what possible solutions to try, etc. Usually, you’ll obtain an answer within half an hour max, which means that waiting around for hours on end or even for more than 1 day to get help is something inconceivable. Our 1-hour reply time guarantee is valid for any query that you might have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you submit a support ticket via your hosting Control Panel or send an email associated with your semi-dedicated server, you’ll get a reply within less than 60 minutes. You can contact us at any time in regard to billing, technical or general issues and considering the fact that we will be at your service 24 hours a day, you will invariably get support in a timely fashion. Based on the specific issue or question, we will provide you with more information, solve the complication if it’s been caused by something that is within our reach or tell you what actions to take in case you need to configure a certain setting for a web-based application that we don’t have access to. You can forget about waiting around for an entire day for each and every response. As it is, in the majority of cases we reply to tickets and emails within twenty to twenty five minutes max.