If you ever encounter a problem with your site and are unable to cope with it yourself, ask the respective web hosting provider’s customer service staff to help you bring the website back online. A fast solution would be the best-case scenario, but a lot of hosting companies answer within twenty four hours and even more, all the more so if you’re working with a reseller. Even if your problem can be fixed easily, your website may not function properly or it may not be available whatsoever for a lengthy span of time, so you may lose potential customers since it’s very unlikely that anyone will enthusiastically return to a website that’s out of order. Speaking of which, you ought to make sure not only that you can get in touch with your web hosting company, but also that they can reply and help you in a timely manner. If an application update doesn’t go as planned or you delete something by accident, for example, the site should be fixed speedily so as to avoid long unreachability.

One-Hour Response Guarantee in Shared Hosting

In case you are using one of our shared packages and you have a question or stumble upon some difficulty, you can contact us 24-7 by opening a support ticket or by writing an email and we promise that you will receive a reply in no more than 60 minutes. In case the issue can be solved, we’ll do it before we respond, whilst in case there is something that you need to do on your end, we will supply you with all the needed info – what settings to check, what possible solutions to try, etc. Usually, you’ll obtain an answer within half an hour max, which means that waiting around for hours on end or even for more than 1 day to get help is something inconceivable. Our 1-hour reply time guarantee is valid for any query that you might have – billing, technical or general.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you submit a support ticket via your hosting Control Panel or send an email associated with your semi-dedicated server, you’ll get a reply within less than 60 minutes. You can contact us at any time in regard to billing, technical or general issues and considering the fact that we will be at your service 24 hours a day, you will invariably get support in a timely fashion. Based on the specific issue or question, we will provide you with more information, solve the complication if it’s been caused by something that is within our reach or tell you what actions to take in case you need to configure a certain setting for a web-based application that we don’t have access to. You can forget about waiting around for an entire day for each and every response. As it is, in the majority of cases we reply to tickets and emails within twenty to twenty five minutes max.