24/7 Customer Support in Shared Hosting
The customer and tech support services for all of our shared hosting plans are round-the-clock, which means that you can forget all about waiting for several days so as to get assistance. If you are not our client yet, you can call us, chat with a consultant or send an email. If you already have an account, you can open a support ticket in addition to the other three methods of communication. You'll be able to select the most suitable way to contact us depending on what your location is or the hardware you use. We can assist you for more or less any hosting-related question that you may have or problem that you can experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you could open a ticket, but even in such a case the max reply time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Hosting
You're able to try out our support services even before you aquire a semi-dedicated server account from us since we have phone and live chat support for pre-sales, billing and basic questions. Our agents will assist you to select the ideal plan or give you info about our servers, so as to verify whether the system requirements for your sites are met. When you're a current client, you also have the option to contact us via email or through our ticketing system, that can be accessed from the Hepsia website hosting Control Panel. We warrant that when you use any of these 2 ways of correspondence, you'll receive a reply within a maximum of 1 hour and that’s 24/7, including weekends and public holidays. If you've employed the hosting services of other companies, even big ones, you can compare the reply time considering that it usually takes a whole day for them to address a support ticket.
24/7 Customer Support in VPS Hosting
When you use our VPS hosting, you will not ever have to wait for more than one hour in order to get support for any kind of difficulty that you may encounter regarding the server or the software which comes pre-installed with it. We warrant this short answer time for all the tickets which you open via your billing Control Panel or emails which you send to our technical support crew. In addition, we have local telephone numbers in several countries around the globe as well as a live chat service where we can help you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 using the different methods of communication, so regardless what your question or issue is, there's always someone to help you out without delay. In the event that you need help with third-party software, that you cannot install or which gives you problems, you will be able to take full advantage of the Managed Services upgrade package that we supply for all VPS plans.
24/7 Customer Support in Dedicated Web Hosting
We are aware how important it is to receive prompt support in general, let alone when you operate a whole server, that's why each dedicated server that we provide comes with 24/7 support with 1-hour answer time guarantee whatever the issue. This service is cost-free for all of the issues with your server or the software that was installed by our admins through the setup, so you can contact us as many times as you'd like, even during holidays. You can either open a trouble ticket from your billing section or you can send an email, and the actual reply time for both rarely surpasses 30 minutes because we have admins available twenty-four-seven. In case you require general information about our servers or you have some billing question/issue, you can also call one of the local phone numbers we have on as many as 3 different continents or you can employ our live chat service and speak with an agent online. For third-party software assistance, we provide a Managed Services upgrade, that you will be able to add to your server plan through the billing Control Panel.