Support Channels

  • 1 hour ticket response time
  • A 1–Hour Support Ticket Response Guarantee

  • All your assistance requests will be dealt with in maximum 1 hour after the trouble ticket or e–mail has been received. If your issue needs further assistance from a server administrator, we will forward the ticket or the e–mail to the person in charge, without delay then leave a note to inform you that more time will be needed for reaching the optimal solution. And if you order the Admin Services package, any of the server management tasks included there will be executed whenever you prefer.

  • Top quality support service
  • A Topflight Support Service

  • Our technical support staff will be at your disposal round–the–clock should you need help with the Web Hosting Control Panel or with any of the apps that we have pre–installed on your behalf on the server. Furthermore if you require help with all the routine admin tasks on your dedicated hosting server, you can take a glance at our Admin Services package, which includes backup hard drive space, Operating System updates every week, installation and troubleshooting procedures, server monitoring and rebooting services, etc.

  • Intuitive help center
  • An Easy–to–Navigate Help Area

  • We have provided the Web Hosting Control Panel with an extensive knowledge base, which includes comprehensive explanations of its features and functions. Additionally, we have filmed in–depth video tutorials that will further disclose to you how to carry out a particular task or resolve a commonly encountered problem. The how–to articles and the tutorial videos are easily reachable from each Web Hosting Control Panel section through the Help and Videos buttons in the top right corner.