Help and Support Channels
A 1–hour Ticket Response Warranty
Each ticket you send to the technical help and support team will be handled in up to 60 mins. The basic requests will be addressed instantly. However, if the assistance inquiry you have sent calls for help from an experienced administrator, we will send the ticket to him and will inform you about the postponement.
Qualified Client Help Service
We offer you 24x7 tech support by using a ultra–fast ticketing application incorporated into your Control Panel. You can email us all the time about any of the software applications that come installed in advance on your virtual server, including the selected Linux OS, the server administration panel and our in–house created Web Hosting Control Panel.
An Intuitive Help Zone
A complete and constantly updated article base is included in our custom–built Web Hosting Control Panel. It offers you quick tips on how to execute all of the basic web site control duties. The Help zone offers you detailed how–to articles and step by step video training. You can gain access to the Help area by pressing the Help or Video buttons in the upper right part of each Control Panel section.